Course curriculum

    1. Introduction and Learning Objectives

      FREE PREVIEW

    2. 5 Tips to Make the Most of your Learning

      FREE PREVIEW

    3. What is Conflict?

      FREE PREVIEW

    4. Examples of Conflict between Architects and their Clients

    5. Sunny Ridge Apartments Case Study

    6. Reflection Questions

    1. Self-Reflection

    2. Identify Emotional Triggers

    3. 5 Conflict Styles

    4. Identify your Conflict Style

    5. Reflection Questions

    1. What is emotional regulation?

    2. Technique # 1 - Label Your Feelings

    3. Technique #2 - STOP

    4. Technique #3 - Body Scan

    5. Reflection Questions

    6. Test Your Knowledge

    7. Take A Break

    1. De-escalating Conflict

    2. Step 1: Active Listening

    3. Step 2: Empathy and Perspective Taking

    4. Step 3: Problem-Solving Focus

    1. Reflection: Long Term Actions

    2. The Key is Practice

    3. Case Study Revisited

    4. Course Summary

    5. Course Feedback

    6. Sources and Citations

About this course

  • $149.00
  • 0.5 hours of video content
  • 2 formal hours (GST inclusive)
  • Self-led online & on-demand
  • 2 -2.5 hours duration

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